Terms of service

Terms of Service

Last Updated: 22-05-2025

Welcome to OrganoFoods. These Terms of Service (“Terms”) govern your access to and use of our website and online store. By using our website, placing an order, or accessing any part of our services, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use this site or purchase products.

2. Products and Availability

All products are subject to availability. We reserve the right to:

  • Limit quantities,

  • Refuse service, or

  • Discontinue items at any time without prior notice.

We make every effort to display product details accurately, but we do not guarantee that descriptions, pricing, or availability are error-free.

3. Orders and Payment

By placing an order, you agree to:

  • Provide current, complete, and accurate information.

  • Pay all charges, including shipping and applicable taxes.

We reserve the right to cancel or refuse any order at our sole discretion, including suspected fraud or pricing errors.

4. Shipping and Delivery

Delivery times are estimates only. We are not liable for delays once a package is handed over to the courier.

You are responsible for providing the correct delivery address. We do not offer refunds for orders delivered to incorrect or incomplete addresses provided by the customer.

5. Return and Refund Policy

Please refer to our Return and Refund Policy for details. All sales of food and perishable goods are final unless damaged or incorrect upon delivery.

6. Intellectual Property

All content on our website — including logos, images, text, and designs — is the property of OrganoFoods as part of the OrganoGroup and its holding companies, directors and shareholders and protected by copyright and trademark laws. You may not use our content without written permission.

7. User Conduct

You agree not to:

  • Use our site for illegal or unauthorized purposes,

  • Interfere with the security or functionality of the site,

  • Attempt to access accounts, data, or systems without authorization.

8. Limitation of Liability

We are not liable for:

  • Any indirect or consequential loss,

  • Personal injury or health issues from misuse or allergic reactions,

  • Product deterioration due to improper storage after delivery.

Our total liability for any claim will not exceed the value of your order.

9. Privacy

Your use of the site is subject to our Privacy Policy, which governs how we collect and use your information.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa, and any disputes will be handled by South African courts.

11. Changes to Terms

We may update these Terms at any time. Continued use of the site after changes are posted means you accept the updated Terms.

12. Contact Us

📧 Email: pauljr@organo-group.co.za